Kelly Klee Auto Insurance Review

Kelly Klee is based in Aspen, Colorado, and is a bundled insurance provider for affluent clients. It offers coverage for automobiles, homes, and other luxury assets. Founded in 2014 by Jon Klee and Bob Kelly, the company works with providers and consumers to craft fuller coverage of high-end vehicles.

Kelly Klee’s auto insurance is not available as a standalone product but can be bundled in with the company’s suite of insurance offerings.

The company is licensed in all 50 states, giving it excellent leverage in scaling up to include additional insurance companies that are a good fit for its client base.

Kelly Klee Car Insurance

To provide fuller coverage to clients, Kelly Klee partners with some of the most prestigious insurers in the market, including Nationwide Private Client, Chubb, Hagerty, AIG, Pure Insurance, Encompass and the Cincinnati Insurance Companies.

Read more: Comprehensive Review of Cincinnati Insurance Company

Kelly Klee is an insurance marketplace, rather than an insurer. As such, it acts as a broker but also negotiates rates with the different insurance companies it partners with to save you money.

After you fill out an application, a Kelly Klee agent researches carrier options and presents several recommendations to you. In the final step, you make the final decision on the insurance coverage option that works best for you, your vehicles, and other insured assets.

Luxury vehicles require the same types of coverage as other automobiles and to determine how much car insurance costs, you should consider all the different types of automobile coverage, such as:

• Bodily Injury Liability: This coverage pays for the bodily injury and death of another person in an accident you cause.
• Property Damage Liability: This takes care of the replacement or repair of property belonging to another person in an accident you cause.
• Collision: This optional coverage handles damages to your vehicle due to a collision with another automobile or an object in an accident that was your fault.
• Comprehensive: This policy option takes care of theft and damage due to a non-collision event, including most natural hazards.

Kelly Klee Insurance Overview

• Claims Satisfaction
• Customer Ratings
• Financial Strength
• Pricing

Claims Satisfaction

After signing on with an insurance carrier through Kelly Klee, you will probably deal more with the provider you select than with the Kelly Klee representative. As with any insurance provider, your most frequent communication occurs during the claims process. That’s why it’s so important that you have a satisfactory interaction when it counts the most.

Kelley Klee itself offers numerous channels to connect with the company, including social media pages on Facebook, Twitter, Instagram, and LinkedIn. Consumers can converse with other clients and ask questions about how the service works. Your insurance provider should offer the same level of accessibility.

It’s important to compare how any auto insurance provider stands up to its peers. Market research firms like J.D. Power rank insurers on eight key performance indicators to evaluate the claims process. These KPIs are then broken down into three main areas, communication, customer service interaction, and timeliness of responses.

The J.D. Powers 2018 U.S. Auto Claims Satisfaction Study doesn’t include Kelly Klee since it’s a marketplace rather than an insurer. Erie Insurance tops the list with a total score of 891 and 5 out of 5 stars in the claims categories; Nationwide and State Farm fall in the middle of the stack, near the industry average of 861; and Mercury Insurance is in the bottom slot with 2 out of 5 stars and a total score of 821.

Overall Customer Satisfaction

Kelly Klee understands that as high-net-worth drivers shop around for full coverage on their specialty vehicles, they want to deal with insurers who provide excellent customer service.

Every interaction impacts consumers’ the overall experience, including direct mail, online, email, and social media channels. How any insurer or insurance market place handles customer service determines, in great part, how likely customers are to send family and friends to the company for their auto insurance needs.

In the J.D. Power shopping study, Kelly Klee isn’t listed, and the company isn’t listed under the Better Business Bureau (BBB) either. Of 20 companies ranked, the best performer was again Erie Insurance with a 5 out of 5 ranking, and the lowest ranking well-known insurer was Allstate with 2 out of 5 stars for Overall Customer Satisfaction.

The National Association of Insurance Commissioners lets you research complaints filed against auto insurers. Kelly Klee is not in the database because it doesn’t provide insurance directly. However, taking the time to look up your top picks from among Kelly Klee’s recommendations can give you the confidence to make a final decision.

Consumers can also use the California Consumer Complaint Study of 2017 to get a snapshot of the complaint management statistics of top insurers in one of the largest states. For example, Geico ranks fifth out of 50 providers, based on more than 500,000 open policies, with a ratio of 1.7 per 100,000 policies. Progressive and USAA were mid-range in the study with ratios of around 5 per 100,000 active policyholders.

Financial Strength

Many consumers don’t consider an insurer’s financial strength and stability while shopping around for insurance. If you’re looking into Kelly Klee for help insuring your large assets, the price might not be a huge issue for you.

However, you should always investigate the financial strength of an insurer before enrolling for coverage since this directly impacts the likelihood that they can handle a large-scale claim event, such as a natural disaster. This is even more important when insuring luxury items, as the potential out-of-pocket costs may be prohibitive.

One helpful resource is the Insurance Information Institute, which provides helpful information to research auto insurance providers, based on independent rating companies.

Five independent agencies — A.M. Best, Fitch, Kroll Bond Rating Agency (KBRA), Moody’s and Standard & Poor’s — rate the financial strength of insurance companies. Each has its criteria, so you can get a holistic look by comparing the ratings of more than one company.

Kelly Klee Pricing

All car insurance premiums are impacted by the gender, age, and driving history, of the owner as well as the location, make, and model of the covered vehicle.

Kelly Klee doesn’t control the price of the insurance policies it sells, although it can help you obtain multi-line discounts.

However, it’s important to understand how much these costs can vary, based on the factors listed above.

Is Kelly Klee For You?

If you’re looking for auto coverage for specialty cars that other insurers won’t fully cover, Kelly Klee may be the best option, as a full-service market place that analyzes your choices and puts the best picks in front of you. You can then use the above tools to see how your insurer compares to traditional insurance providers.