Gabi Auto Insurance Review

Gabi is a San Francisco-based company led by Hanno Fichtner and founded in 2016, which describes itself as an insurance concierge. Their core value as a company is saving money and time in your quest for the best car insurance.

This Gabi insurance review explains how the company works and how to get further information on Gabi Car Insurance.

How Does Gabi Car Insurance Work?

Gabi offers a way to streamline gathering insurance quotes, checking and comparing your current policy with insurance agencies, ensuring you receive the best rate possible, and save money. Their platform is extremely user friendly, promising no lengthy forms or questionnaires to complete.

Instead, potential clients can upload their current insurance account information and driver’s license onto the website, and Gabi then digitally sorts this data looking for comparable coverage at better rates.

After uploading your current coverage information, Gabi returns with a quote in as fast as two minutes. In seven out of 10 cases, it’s lower than what you’re paying with your current insurance company.

The average savings quoted on its site is $720 per year. It may sound unnerving uploading your personal information such as your phone number, bank or credit card information along with your current home insurance policy, but Gabi does not sell any personal information to third party users.  They promise that your data is secure, never sold, and you’ll never receive cold calls as a result of its information gathering.

Types of Auto Insurance Coverage

While gathering auto insurance quotes, Gabi looks at your driving record, the type and levels of coverage you currently enjoy, which may include the following:

Liability Coverage

Liability coverage is required by most states in varying levels and protects you from at-fault accidents. It usually covers medical bills and property damage.

Comprehensive Coverage

Comprehensive covers damage and vehicle loss that is unrelated to an accident, such as theft or weather-related incidents. Most lien holders require this coverage.

Uninsured/Underinsured Motorist Protection

This insurance gives you added financial protection against drivers that are illegally operating without insurance or who have minimum coverage.

Emergency Roadside Assistance

This add-on provides help when your car is stranded out on the road for reasons other than an accident. It usually includes towing, battery charging, and flat tire assistance.

Added Benefits

Gabi recently partnered with “online-only” Clearcover, backed by American First Insurance, as well as other larger auto insurance companies like Travelers, Nationwide, and Progressive. It has also earned an “A” from the Better Business Bureau”.

Gabi Insurance Claims Satisfaction

Regardless of how you choose your insurance company, one of the prime factors pertaining to customer satisfaction is the way in which it handles claims.

Since Gabi is more of a matchmaker than an actual insurance carrier, most of your future communications will be with your provider, however, Gabi notes on its website that you can call for help with claims.

Gabi is licensed in all 50 states and can offer you quotes from a wide range of carriers. Still, you should still do your research before you make the final decision. Look at some national studies to see how your prospective insurer fares among the competition.

J.D. Power

The J.D. Power Claims Satisfaction Study ranks companies on how they perform in several categories. J.D. Power looks at eight Key Performance indicators and separates them into three areas of focus: communication, service interaction, and timeliness.

The 2018 study placed Erie Insurance at the top of its list of 22 insurers, with a score of 891, a tad above the industry average of 861.

State Farm and Nationwide ranked slightly above and below the average, respectively. USAA was not ranked in the study, as it only offers insurance products to military personnel and their families, but the company received an extremely high customer satisfaction score of 903.

Gabi Insurance Customer Satisfaction

In addition to the claims process, other interactions between the client and service provider can affect overall satisfaction with the service.

Gabi’s advanced technology helps provide a user-friendly experience to its clientele. Most of the initial interaction is completed through its website, but the company also hosts a Facebook page, LinkedIn account and Twitter feed where you can ask questions, read Gabi insurance ratings and reviews, and watch informational videos.

You can also email the company at [email protected] or chat online once you have set up your account.

Customer Service

Just as Gabi makes it easy to connect and service its clients, their licensed insurance agents keep finding ways to improve their customer service. As with any other company, you will want to do research, using Google to find Gabi reviews like this, and look into other similar platforms like Lemonade.

Make note that Lemonade currently only deals with homeowners and renters insurance. (For more information, read our “Lemonade Renters Insurance Review: Cost, Coverage, and More“).

The J.D. Power Insurance shopping study ranked 20 carriers on several factors including Overall Satisfaction, Policy Offerings, Pricing, Local Agent, Call Center Representative, and Insurer Website.

Again, Erie Insurance was the clear winner with an Overall Satisfaction score of 5 out of 5 power circles. American Family was slightly below with a 4 out of 5 score, and Allstate trailed with only a 2 out of 5 in Overall Satisfaction. Gabi works with all of these insurers. (For more information, read our “Erie Car Insurance Review“)

The National Association of Insurance Commissioners tracks complaints on licensed insurers. Although as an insurance broker, Gabi is not in its database, it’s worth your time to look up any potential provider before you sign on the dotted line.

In addition, the California Consumer Complaint Study of 2017 gives a good snapshot of potential carriers ranking. In this study, Geico was ranked 5th out of 50 companies with a justified complaint ratio of 1.7 based on the number of justified complaints to 100,000 exposures (open vehicle policies).

Positioned in the middle, Progressive ranked 27, with a complaint ratio of 5.6. Liberty Mutual resided near the bottom of the pack at 45 with a ratio of 14.5. Using the above studies, you can check out any of the carriers Gabi recommends to you.

Pricing

Gabi Insurance rates rely on various factors including your age, driving record, and geographical location.

Each carrier weighs these variables differently, which explains the considerable variance in pricing across the industry. Using the Florida Office of Insurance Regulation rate tool, you can view the following scenarios and pricing structures:

• Single Female (licensed nine years) – driving a Toyota Camry LE, with one minor violation and one not-at-fault accident, driving approximately 12,000 miles per year and living in Marion County
• Senior Married Couple (licensed 50 plus years) – driving a Toyota Camry LE, with no accidents or violations in the last three years, driving approximately 6,000 miles per year and living in Marion County

Safeco provides one of the less expensive rates in both scenarios, charging the single female $596 for minimum coverage and $1,871 for full coverage including comprehensive. The married senior couple pays quite a bit less at $276 and $845 respectively.

Allstate had one of the most expensive rates for the single female at 1,958 for minimum coverage and $4,174 for full but came in quite competitively for the senior couple at $272 and $1,094.

The above scenarios show the importance of gathering several quotes from different providers. Gabi, as an insurance broker with licensed agents, accomplishes this, and it’s easy to see why the company can often find you a better rate.

Financial Strength

To fulfill its claim obligations, an insurance provider needs financial backing.

In the event of a major disaster, you want a carrier that can withstand large-scale claim filing.

Many rating agencies provide no-cost evaluations of a company’s financial standing, including Standard & Poor’s, Moody’s, A.M. Best, and Fitch Ratings.

Make sure you take the time to gather a few scores for your potential carrier.

As you can see, finding a great rate on car insurance often requires some background research. Gabi takes much of the initial work out of your hands.

Use this review to help you narrow down potential candidates even further.