What You Should Know

  • While once only a budget airline, JetBlue now offers vacation packages, hotel bookings, and travel insurance
  • JetBlue travel insurance protects against trip cancellations and unexpected emergencies
  • Prices vary, but you should expect to pay between 10 and 20% of your trip’s budget on travel insurance

JetBlue travel insurance is sold and administered by Allianz Global Assistance.

Plans are underwritten by one of three insurance companies: Jefferson Insurance Company, Nationwide Mutual Insurance Company, or BCS Insurance Company.

The underwriter is chosen based on the policyholder’s state of residence as well as the policy details.

JetBlue was founded in 1998 in New York City.

What Is JetBlue Travel Insurance?

JetBlue company logo

The company is primarily a budget airline that has expanded to offer hotel bookings, vacation packages, and travel insurance.

The airline flies to more than 100 destinations across North America, South America, and Central America and is known as one of the first airlines to offer regular flights into Cuba after the embargo was lifted against the country.

JetBlue offers its customers a frequent-flyer program called TrueBlue, which is a point-based system that entitles its regular customers to travel rewards including free flights and low-cost travel insurance.

Allianz Global Assistance is a subsidiary of Alliance SE and is known to be one of the largest travel insurance providers in the U.S.

JetBlue Travel Insurance Overview

The company is partnered with thousands of travel companies, including JetBlue, and offers travel insurance and concierge services to customers of airlines, hotels, and travel agents throughout the country.

Although JetBlue is partnered with Allianz, customer’s purchasing their insurance policy through JetBlue don’t have access to the full range of plan options that Allianz is known for.

Instead, the company has created a few simple insurance plans with coverage that is best suited to the average JetBlue customer.

Policyholders have access to all of Allianz’s customer services, though, including its online and mobile account management tools, 24/7 customer service, and concierge services.

In the JetBlue travel insurance review that follows, the coverage, pricing, and customer service offered by this company are discussed in detail to give consumers a fair and unbiased evaluation of what JetBlue has to offer in terms of trip protection when compared to other major players in the industry.

Coverage OptionsCostsCustomer Reviews & ReputationCustomer Service BenefitsFinancial Strength
JetBlue customers only have access to one plan option, depending on their travel plans.Children 17 and under can be insured for free when traveling with a parent or grandparent.Allianz, which sells and administers JetBlue's plans, has an A+ rating from the Better Business Bureau.JetBlue customers can access Allianz's 24-hour customer service hotline.Allianz has an A+ rating from A.M. Best which indicates that the company has a strong financial profile with a positive outlook.
While medical and trip cancellation/interruption coverage is good, JetBlue's plans don't include additional coverage for things such as loyalty rewards or change fees.The company is transparent about pricing and offers an online quote calculator.Allianz has a 9.1 rating on Trustpilot, which is based on reviews and ratings published by real JetBlue/Allianz customers.Policyholders can manage their account and file claims online or via the company's mobile app.All three companies that provide underwriting services for Allianz have A+ ratings from A.M. Best.

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JetBlue Travel Protection

JetBlue’s travel insurance options are limited; however, the coverage included in the company’s vacation insurance plans is fairly comprehensive.

Customers purchasing a vacation package can opt for the company’s Vacation Package Protection plan, while those who’ve planned their travel can opt for the slightly higher priced but more comprehensive Global Travel Protection plan.

The trip insurance plans offered by JetBlue include:

  • Comprehensive
  • Trip cancellation/interruption
  • Medical
  • Baggage

JetBlue Vacation Packages Protection

The ideal plan for those embarking on an all-inclusive vacation or cruise, JetBlue’s Vacation Package Protection protects policyholders form trip cancellation or interruption and offers extensive coverage for unforeseen events such as medical emergencies or lost/stolen baggage.

Global Travel Protection Plan

For customers who’ve booked their travel, this plan provides coverage for a wide range of circumstances including trip cancellation and interruption, trip delays, medical and dental emergencies, and lost or stolen baggage.

TrueBlue Domestic Travel Protection

Exclusive to customers who’ve purchased travel using JetBlue’s customer loyalty points program, this plan provides limited medical and trip cancellation coverage for those traveling within the U.S.

TrueBlue International Travel Protection

This plan is similar to the TrueBlue Domestic plan, providing exclusive coverage to those who’ve used the JetBlue loyalty program to purchase tickets.

However, this plan also includes increased coverage for those traveling outside of the country.

Covered ExcusesVacation Package ProtectionGlobal Travel ProtectionTrueBlue Domestic Travel ProtectionTrueBlue International Travel Protection
Tour Operator CancellationYesYesYesYes
Injury/Illness/Death of TravelerYesYesYesYes
Injury/Illness/Death of Non-traveling Family MemberYesYesYesYes
Injury/Illness/Death of Business PartnerYesYesYesYes
Injury/Illness/Death of HostYesYesYesYes
Injury/Illness/Death of Host’s Family or Friends    
Natural Disaster at DestinationYesYesYesYes
Tour Operator/Airline/Cruise Line Ceases OperationYesYesYesYes
Terrorism/Evacuation at DestinationYesYesYesYes
Home or Business DamagedYesYesYesYes
Jury Duty/Court AppearanceYesYesYesYes
Military DeploymentYesYesYesYes
Work RelatedYesYesYesYes
Victim of Crime Prior to TripYesYesYesYes
Car Accident Prior to TripYesYesYesYes
Theft of Passport Prior to TripYesYesYesYes
School Related    
CFAR Coverage (Cancel for any reason)    

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CoverageVacation Package ProtectionGlobal Travel ProtectionTrueBlue Domestic Travel ProtectionTrueBlue International Travel Protection
Trip Cancellation$4,000$4000$200$300
Cancel for Any ReasonNoNoNoNo
Trip Interruption$4,000$4000$500$1,500
Interrupt for Any ReasonNoNoNoNo
Accident and Sickness Medical Expenses$20,000$10,000$10,000$25,000
Emergency Evacuation, Medically Necessary Repatriation, and Repatriation of Remains$100,000$50,000$5,000$25,000
Non-Medical Emergency EvacuationNoNoNoNo
Accidental Death and Dismemberment (AD&D)NoNoNoNo
Air Flight Only AD&DNoNoNoNo
Baggage and Personal Effects$1,000$500NoNo
Baggage Delay$200$100NoNo
Change Fee CoverageNo$150NoNo
Travel Delay$150/day ($500 max)$150$150/day
($500 max)
$150/day ($500 max)
Missed ConnectionNoNoNoNo
Itinerary ChangeNoNoNoNo
Reimbursement of Miles or Rewards PointsNoNoNoNo
Rental Car DamageNoNoNoNo

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JetBlue travel insurance customers should keep in mind that pre-existing conditions aren’t typically eligible for medical coverage.

Please check over policy documents to see if any applicable waivers may apply to your situation.

JetBlue Travel Insurance Cost

When purchasing trip insurance, it’s best to plan on spending 10 to 20% of the total trip cost on a policy.

Of course, this range is based on the average vacation and may vary depending on many factors that include the traveler’s age and how many family members are being insured, the destination, and the date, length, and method of travel.

To obtain an accurate rate, you should contact JetBlue directly or use the company’s online quote calculator.

Those traveling as a family can benefit from purchasing an insurance policy together, as children aged 17 years or younger receive free insurance when traveling with an insured parent or grandparent.

JetBlue also offers low rate insurance plans to those who purchase airline tickets using the company’s points program.

In some cases, travelers may have to change or cancel their plans after purchasing a travel insurance policy.

When this happens, JetBlue will provide the customer with a full refund on their insurance policy provided they request to cancel within ten days of purchase and have not filed any claims on the policy.

Is JetBlue Travel Insurance Good?

JetBlue travel insurance is sold and administered by Allianz Global Assistance; therefore, all claims are processed by Allianz instead of by JetBlue.

Because of this, it’s best to look into and consider the customer reviews and complaints that have been filed against Allianz Global Assistance.

Allianz has been assigned an A+ rating from the BBB, which indicates its commitment to providing comprehensive and reliable insurance that includes transparent and straightforward policies and an efficient claims process.

Although the company has received 396 complaints in the past three years, it’s important to keep in mind that, although this seems like a lot, it’s average for a company of its size.

All complaints that have been filed have been dealt with appropriately by Allianz and closed by the BBB.

A substantial portion of these complaints pertain to denied claims.

Customer Assistance Services

JetBlue is one of the industry leaders when it comes to customer assistance.

Policyholders have access to Allianz’s 24-hour customer hotline, which is available to answer questions, make policy changes, file claims, and request emergency services.

Providing customers with 24-hour policy services is crucial in the travel industry, as most often when service is required urgently, customers are traveling and are located in another time zone.

In addition to the company’s 24-hour hotline, JetBlue policyholders can log on to Allianz’s secure online portal or mobile app to manage their policy details, file claims, and check the status of claims that have already been filed.

JetBlue policyholders also have access to the Allianz concierge service, which assists customers with a variety of travel-related services including recommendations and bookings for hotels, restaurants, ticket reservations, tee times and other entertainment.

JetBlue Travel Insurance Financial Stability

When considering travel insurance it’s important to research several options, and that includes looking into the financial stability of insurance providers.

If insurance is purchased from a company with an inadequate credit rating and a history of poor financial management, it stands to reason that the company may be unable to pay out claims as promised in its policies.

To conduct research on the credit ratings and financial stability of insurance providers, consumers can obtain information from independent rating agencies such as Moody’s, A.M. Best, and Standard and Poor’s.

Because Allianz administers JetBlue’s travel insurance plans, the best way to obtain information about the company’s ability to fulfill its policies is by researching Allianz’s credit ratings and financial profile.

Allianz has been assigned an A+ financial strength rating by A.M. Best, which is the best rating on the company’s scale.

This rating indicates that the company’s financial outlook is positive and that it’s fully operating within its means.

Additionally, BCS Insurance Company, Nationwide Mutual Insurance Company, and Jefferson Insurance Company, all of which underwrite policies for Allianz, have been assigned A+ ratings by A.M. Best.

Additional Providers

There are several other travel insurance providers that deserve consideration as well which you can see in our Best Travel Insurance Companies article.

These companies didn’t make our list of top providers but we have created some more detailed reviews  that you can view below: